Rating calculations

Here's an explanation of how our rating system works.

The rating scale goes from 1 (lowest) to 5 (highest).

Optometrist rating questionnaire

Reliability: Willingness to provide prompt and honest service

• [ 1 ]  Always late and unreliable
• [ 2 ]  Usually late
• [ 3 ]  Somewhat reliable
• [ 4 ]  Usually reliable
• [ 5 ]  Always punctual and trustworthy

Helpfulness: Caring indiviualized attention the optometrist provides

• [ 1 ]  Unhelpful and inconsiderate
• [ 2 ]  Unhelpful
• [ 3 ]  Somewhat helpful
• [ 4 ]  Usually helpful
• [ 5 ]  Friendly and helpful

Knowledge: Efficient and correct diagnosis and treatment

• [ 1 ]  Uninformed
• [ 2 ]  Somewhat knowledgeable
• [ 3 ]  Satisfactory
• [ 4 ]  Knowledgeable
• [ 5 ]  Very knowledgeable

Quality of Service: Ability to perform the promised service

• [ 1 ]  Very poor
• [ 2 ]  Satisfactory
• [ 3 ]  Good
• [ 4 ]  Very good
• [ 5 ]  Excellent

---

Optometric Office rating questionnaire

Equipment:

• [ 1 ]  Antique
• [ 2 ]  Needs some updating
• [ 3 ]  Relatively modern
• [ 4 ]  Up-to-date
• [ 5 ]  State of the art

Facility: The office enviroment

• [ 1 ]  Unhygenic and hostile
• [ 2 ]  Satisfactory
• [ 3 ]  Well maintained
• [ 4 ]  Clean and comfortable
• [ 5 ]  Spotless and delightfull

Personnel: Staff working with the optometrist

• [ 1 ]  Unhelpful & inconsiderate
• [ 2 ]  Rarely helpful
• [ 3 ]  Somewhat helpful
• [ 4 ]  Mostly helpful
• [ 5 ]  Very helpful

---

Rating scheme

We use the following scheme to convert the number scale into descriptive ratings: